How to Choose an Office Cleaning Company in Sydney

A clean workplace affects how customers see your business and how your team feels at work. But not every cleaning company works the same way. Use these questions to compare quotes properly — not just on price.

1. What exactly is included?

Ask for a written scope of work that lists each area (desks, kitchens, bathrooms, floors, bins, glass) and how often each task is done. A clear scope is the easiest way to avoid "I thought that was included" disagreements later.

2. How often, and when?

Daily, several times a week, weekly or fortnightly? Before hours, after hours or on weekends? A good cleaner will recommend a schedule based on your foot traffic and the type of premises — a medical clinic needs something different to a small office.

3. Are they insured?

Ask for a current certificate of currency for public liability insurance, and whether workers are covered for workers compensation. This protects your business if something goes wrong on site.

4. How is security handled?

Who holds keys, swipe cards and alarm codes?
Will the same cleaners attend each time?
Are staff police checked? This matters for offices with sensitive information and for clinics.

5. Who supplies products and equipment?

Confirm whether cleaning products, equipment and consumables (paper towel, toilet paper, soap, bin liners) are included in the price or charged separately. If you have sensitivities or sustainability goals, ask what products are used.

6. How do you raise issues?

Find out who your contact is, how quickly problems are fixed, and whether there are regular quality checks. Easy communication is often the difference between a cleaner you keep and one you replace.

7. What are the contract terms?

Check the minimum term, notice period, how price changes are handled, and what happens on public holidays. A trial period can be a good way to start.

8. Can they handle extra jobs?

It's convenient when the same team can take care of carpet steam cleaning, window cleaning or a builders clean after a fit-out — without you finding a new contractor each time.

Get a commercial cleaning quote

Ora Group provides office, medical, retail and strata cleaning across all of Sydney, including after-hours cleans. Request a free quote or call +61 412 212 431 to talk through your scope.

How to choose an office cleaning company in Sydney